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 Here, we have provided the links containing the study materials, which will help you study and prepare for your MBA Management of Machines and Materials 2020 edition examinations. Referring to the connections we’ve provided below and the links containing the study materials in PDF format, and the list of recommended books that we’ve provided below, you will be able to ace your examinations. We have also provided you with further details that will allow you to do well in your exams and learn more. These study materials help you understand the concepts and everything quickly and creates a better space for you to work on. These study materials give you the best resources to study from.

Book TitleManagement of Machines and Materials
CourseMBA
LanguageEnglish
Year1st Year
Available inPDF, eBook Format
Edition2020
Similar BooksFood Processing Operations: Managements, Machines, & Materials Management of Machines and Materials Advances in Design, Simulation, and Manufacturing IGNOU MBA Management of Machines and Materials
Important TopicsOperations Management Facilities Planning Work and Job Design Operations Planning and Control Value Engineering and Quality Assurance Materials Management

Important Topics

  • Operations Planning and Control
  • Value Engineering and Quality Assurance
  • Materials Management
  • Operations Management
  • Facilities Planning
  • Work and Job Design

Operations Management

  • Operations Management: An Overview

Facilities Planning

  • Product Selection
  • Process Selection
  • Facilities Location
  • Facilities Layout and Materials Handling
  • Capacity Planning

Work and Job Design

  • Work Design
  • Job Design

Operations Planning and Control

  • Planning and Control for Mass Production
  • Planning and Control for Batch Production
  • Planning and Control for Job Shop Production
  • Planning and Control of Projects
  • Maintenance Management

Value Engineering and Quality Assurance

  • Value Engineering
  • Quality Assurance

Materials Management

  • Purchase System and Procedure
  • Inventory Management
  • Stores Management
  • Standardization, Codification, and Variety Reduction
  • Waste Management

Download Study Materials

Management of Machines and Materials NotesDownload Links
Operations ManagementDownload
Facilities PlanningDownload
Work and Job DesignDownload
Operations Planning and ControlDownload
Value Engineering and Quality AssuranceDownload
Materials ManagementDownload

Recommended Books

  • Advances in Design, Simulation, and Manufacturing
  • IGNOU MBA Management of Machines and Materials
  • Food Processing Operations: Managements, Machines, & Materials
  • Management of Machines and Materials

 Here, we have provided the links containing the study materials, which will help you study and prepare for your SCMHRD MBA Answer Key and Entrance Test Question Papers 2020 edition examinations. Referring to the connections we’ve provided below and the links containing the study materials in PDF format, and the list of recommended books that we’ve provided below, you will be able to ace your examinations. We have also provided you with further details that will allow you to do well in your exams and learn more. These study materials help you understand the concepts and everything quickly and creates a better space for you to work on. These study materials give you the best resources to study from.

Important Dates

SCMHRD Pune Admission ActivitySCMHRD MBA Syllabus – Important dates
SNAP 2019 & SCMHRD Admission 2020 Application StartsAug 16, 2019 (10 AM)
Last date to Apply for SNAP 2019Nov 23, 2019
Last date to apply for SCMHRD Admission 2020Dec 14, 2019
SNAP 2019 Exam DateDec 15, 2019
SNAP 2019 Result dateJan 10, 2020
Shortlist Announcement for Group Exercise & Personal Interview (GE-PI)Jan 18, 2020
GE-PI-WAT Final selection Round datesMBA – 06th, 07th, 08th, 13th, 14th & 15th Feb 2020. (Thursday to Saturday)MBA (BA) – 09th & 16th Feb 2020 (Sunday) MBA (IDM) – 22nd & 23rd Feb 2020 (Saturday & Sunday)
Final Merit ListMar 10, 2020
Program CommencementJun 2, 2020

About Institution

Symbiosis Centre for Management and Human Resource Development is a premier institution that has brought forward world-class leaders and entrepreneurs. This institution was established in the year 1993. In India, SCMHRD’s MBA Program is one of the most prestigious programs.

Answer Key Details

SNAP Answer Key StructureDetails
Number of sections1.        General English 2.        Quantitative, Data Interpretation & Data Sufficiency 3.        Analytical & Logical Reasoning
Duration of exam120 minutes
Number of questions110 (105 Normal Questions, 5 Special Questions)
Total Marks150
Medium of paperEnglish
Mode of examinationOnline

Download Last Year’s Answer Keys

  • SCMHRD MBA 2019 Answer Key – Click Here
  • SCMHRD MBA 2019 Answer Key – Click Here
  • SCMHRD MBA 2019 Answer Key – Click Here
  • SCMHRD MBA 2019 Answer Key – Click Here
  • SCMHRD MBA 2019 Answer Key – Click Here

Download Precious Year Papers, Sample Papers, Model Papers with solution PDF

SCMHRD Sample Answer Keys PDFDownload
SCMHRD Model Papers Papers with Answers DownloadDownload
SCMHRD MBA Previous Papers with KeyDownload
SNAP General English Answer KeyDownload
SNAP MBA Entrance Test Answer KeyDownload

Here, we have provided the links containing the study materials, which will help you study and prepare for your MBA Business Ethics, Corporate Social Responsibility and Governance 2020 edition examinations. Referring to the connections we’ve provided below and the links containing the study materials in PDF format, and the list of recommended books that we’ve provided below, you will be able to ace your examinations. We have also provided you with further details that will allow you to do well in your exams and learn more. These study materials help you understand the concepts and everything quickly and creates a better space for you to work on. These study materials give you the best resources to study from.

Download MBA Business Ethics, Corporate Social Responsibility and Governance Study Materials

Business ethics and corporate   governance notes for MBA pdfDOWNLOAD
Business ethics   and  corporate governance book pdfDOWNLOAD
Business ethics pdf booksDOWNLOAD
Business ethics MBA notes pdfDOWNLOAD
Business Ethics, Corporate Social Responsibility, and Governance Question PaperDOWNLOAD
Business Ethics Corporate Social Responsibility and Governance Study MaterialDOWNLOAD

Recommended Books

  •  Beesley, M. & Littlechild, S. (1994), “Privatization: Principles and Priorities” in Bishop, M., J. Kay & C. Mayer (eds.), “Privatization and Economic Performance”.
  • Bishop, M., J. Kay & C. Mayer (Eds.) (1994), “Privatization and Economic Performance”, Oxford University Press.
  • Boyd, C. (1990) in Enderle, G, Almond, B., & Argandoña, A. (Eds.), “People in Corporations. Ethical Responsibilities and Corporate Effectiveness”. Kluwer Academic Publishers, Dordrecht
  • Shaikh Sallcm (Business environment) peason 2nd ed.
  • National Commission on corporate Governance – SEBI & Mermtry of Corporate Affairs.
  • Baumol, W. J. (1959), “Business Behaviour, Value & Growth”, New York, Macmillan.
  •  Baumol, W. J. (1970), “Enlightened self-interest and corporate philanthropy” in “A New Rationale for Corporate Social Policy”, Committee for Economic Development, NY.
  • Beesley, Michel and Evens, Corporate Social Responsibility, Taylor and Francis, 1978.
  • Philip Kotler and Nancy Lee, Corporate social responsibility: doing the best for the company and your cause, Wiley, 2005.
  • Subhabrata Bobby Banerjee, Corporate social responsibility: the good, the bad and the ugly, Edward Elgar Publishing, 2007.
  • Satheesh Kumar, Corporate Governance, Oxford University, Press, 2010.
  • Business environment Francis Cherumlam Himalaya Publishing House.
  • S.A. Sherlekar, Ethics in Management, Himalaya Publishing House, 2009.
  • William B. Werther and David B. Chandler, Strategic corporate social responsibility, Sage Publications Inc., 2011
  •  Robert A.G. Monks and Nell Minow, Corporate governance, John Wiley and Sons, 2011.
  •  W.H. Shaw, Business Ethics, Cengage Learning, 2007.

Syllabus

UNIT I

INTRODUCTION

Definition & nature Business ethics, Characteristics, Ethical theories; Causes of unethical behavior; Ethical abuses; Work ethics; Code of conduct; Public good.

UNIT II

ETHICS THEORY AND BEYOND

Management of Ethics – Ethics analysis [ Hosmer model ]; Ethical dilemma; Ethics in practice- ethics for managers; Role and function of ethical managers- the Comparative ethical behavior of managers; Code of ethics; Competitiveness, organizational size, profitability, and ethics; Cost of ethics in Corporate ethics evaluation. Business and ecological/environmental issues in the Indian context and case studies.

UNIT III

LEGAL ASPECTS OF ETHICS

Political-legal environment; Provisions of the Indian constitution pertaining to Business; Political setup – major characteristics and their implications for business; Prominent features of MRTP &
FERA. Social-cultural environment and their impact on business operations, Salient features of Indian culture and values. 30

UNIT-IV

ENVIRONMENTAL ETHICS

Economic Environment; Philosophy of economic growth and its implications for business, Main features of Economic Planning with respect to a business; Industrial policy and framework of government contract over Business; Role of the chamber of commerce and Confederation of Indian Industries.

UNIT V

CORPORATE SOCIAL RESPONSIBILITY AND GOVERNANCE

Definition- Evolution- Need for CSR; Theoretical perspectives; Corporate citizenship; Business practices; Strategies for CSR; Challenges and implementation; Evolution of corporate governance; Governance practices and regulation; Structure and development of boards; Role of capital market and government; Governance ratings; Future of governance- innovative practices; Case studies with lessons learnt.

Important Questions

  •  Highlight the importance of CSR with the help of examples.
  • Critically analyze the concept of CSR.
  • Discuss the various approach and models for corporate social responsibility.
  •  Explain the issues of concern in regard to corporate social responsibility as a strategic move.
  • What do you understand by the following?
    a. Corporate citizenship
    b. Corporate social performance
    c. Corporate social responsiveness
  • Why present corporate Governance systems emphasize on the role of audit committees, and their independence and also the role of independent directors?
  • Would the increased role of independent directors in the future generate a conflict with companies’ managerial control?
  • What do you understand by the concept of Corporate Socia responsibility?
  •  Do you believe it to be an important part of the core business strategy? If yes, elucidate with examples.
  •  What are the inherent and perceived benefits of Corporate Social Responsibility?
  •  Describe the meaning and your understanding of corporate Governance especially in Indian Context.
  • Enumerate the best Corporate Governance practices in major economies.
  •  Explain the evolution of corporate Governances in India.
  • Describe the role, responsibilities and evaluation of the board of directors of a company.
  •  Interpret transparency and accountability in terms of Corporate Governance.
  • Describe the regulatory framework of Corporate Governance in India.

 Here, we have provided the links containing the study materials, which will help you study and prepare for your MBA Accounting for Managers 2020 edition examinations. Referring to the connections we’ve provided below and the links containing the study materials in PDF format, and the list of recommended books that we’ve provided below, you will be able to ace your examinations. We have also provided you with further details that will allow you to do well in your exams and learn more. These study materials help you understand the concepts and everything quickly and creates a better space for you to work on. These study materials give you the best resources to study from.

Download Study Materials

Accounting for managers pdf free downloadDOWNLOAD
MBA Accounting for managers bookDOWNLOAD
MBA Accounting for managers question papers with solutionsDOWNLOAD
Accounting for managers MBA question papersDOWNLOAD

Recommended Books

  • S.N.Maheswari: Management Accounting And Financial Control, Sultan Chand & Sons.
  • V.K.Saxena And C.D.Vashist: Advanced Cost And Management Accounting, Sultan Chand & Sons, New Delhi.
  •  James Jimbalvo: Management Accounting, John Wiley & Sons.
  • Khan & Jain: Management Accounting, Tata Mcgraw Hill Publishing Co., New Delhi.
  • J.Made Gowda: Management Accounting, Himalaya Publishing House, Delhi.
  • S.N.Maheswari: Management Accounting, Sultan Chand & Sons, New Delhi.
  • N.P.Srinivasan & M.Sakthivel Murugan: Accounting For Management, S.Chand & Co., New Delhi.
  • Jelsy Josheph Kuppapally, ACCOUNTING FOR MANAGERS, PHI, delhi, 2010.
  • Paresh Shah, BASIC ACCOUNTING FOR MANAGERS, Oxford, Delhi, 2007.
  • Ambrish Gupta, FINANCIAL ACCOUNTING FOR MANAGEMENT, Pearson, Delhi, 2004.
  • Narayanaswamy R, FINANCIAL ACCOUNTING, PHI, Delhi, 2011.
  •  Jain And Narang: Advanced Cost Accounting, Kalyani
    Publishers
  •  Maheswari S.N: Management Accounting, Sultan Chand And Sons.
  • P.Das Gupta: Studies In Cost Accounting, Sultan Chand & Sons, New Delhi.
  • Jain & Narang: Advanced Cost Accounting, Kalyani Publishers.
  • Jawaharlal: Advanced Management Accounting, S.Chand & Co.

Syllabus

Unit-I

Book-Keeping and Accounting – Financial Accounting – Concepts
and Conventions – Double Entry System – Preparation of Journal, Ledger and Trial Balance – Preparation of Final Accounts –Trading, Profit and Loss Account and Balance Sheet With Adjustment Entries, Simple Problems Only – Capital and Revenue Expenditure and Receipts.

Unit-II

Depreciation – Causes – Methods of Calculating Depreciation –
Straight Line Method, Diminishing Balance Method, and Annuity Method – Ratio Analysis – Uses and Limitations – Classification of Ratios – Liquidity, Profitability, Financial and Turnover Ratios – Simple Problems Only.

Unit-III

Funds Flow Analysis – Funds From Operation, Sources, and Uses of Funds, Preparation of Schedule of Changes In Working Capital and Funds Flow Statements – Uses And Limitations – Cash Flow Analysis – Cash From Operation – Preparation of Cash Flow Statement – Uses and Limitations – Distinction Between Funds Flow and Cash Flow – Only Simple Problems

Unit-IV

Marginal Costing – Marginal Cost and Marginal Costing –
Importance – Break-Even Analysis – Cost Volume Profit Relationship – Application of Marginal Costing Techniques, Fixing Selling Price, Make or Buy, Accepting a Foreign Order, Deciding Sales Mix.

Unit-V

Cost Accounting – Elements of Cost – Types of Costs – Preparation
of Cost Sheet – Standard Costing – Variance Analysis – Material Variances – Labour Variances – Simple Problems Related to Material And Labour Variances Only.
[note: distribution of questions between problems and theory of this paper must be 60:40 i.e., problem questions: 60 % & theory questions: 40 %]

Important Questions

  • What is the significance of the dual aspect concept?
  • Write a short note on accounting standards.
  • What is the position in India regarding the formulation and
    enforcement of accounting standards?
  • Give an account of the various branches of accounting.
  •  ‘accounting is a service function’. Discuss the statement in the context of a modern manufacturing business.
  •  Distinguish between financial accounting and management
    accounting.
  • What are accounting concepts and conventions? Is there any
    difference between them?
  • Why is accounting called the language of business?
  • What are the functions of accounting?
  •  Accounting as a social science can be viewed as an information system. examine.
  • Is accounting a staff function or line function? Explain the reasons.

 Here, we have provided the links containing the study materials, which will help you study and prepare for your MBA Organizational Development and Change 2020 edition examinations. Referring to the connections we’ve provided below and the links containing the study materials in PDF format, and the list of recommended books that we’ve provided below, you will be able to ace your examinations. We have also provided you with further details that will allow you to do well in your exams and learn more. These study materials help you understand the concepts and everything quickly and creates a better space for you to work on. These study materials give you the best resources to study from.

Course TitleOrganizational Design, Development, and Change
Year1st Year
Available ineBook, PDF Format
Similar BooksOrganizational change Reframing Organisations Organizational Desing, Development and Change IGNOU MS Organisational Change and Development
Edition2020
LanguageEnglish
Important TopicsUnderstanding Organisations Organisational Design Approaches to Work Design Organizational Analysis Organisational Development and Chance

Important Topics

  • Organisational Design
  • Approaches to Work Design
  • Organizational Analysis
  • Organisational Development and Chance
  • Understanding Organisations

Unit wise Titles

Understanding Organisations

  • Approaches to Understanding Organisations
  • Factors Affecting Organisation Structures

Organisational Design

  • Typology of Organisation Structures
  • Some Basic Organisation Design and Restructuring Strategies

Approaches to Work Design

  • Organizing and Analysing Work
  • Job Design
  • Emerging Issues of Work Organisation and Quality of Working Life

Organizational Analysis

  • Organizational Diagnosis: Tools and Techniques
  • Questionnaires as a Diagnostic Tool
  • Interview as a Diagnostic Tool
  • Workshops, Task-forces, and other Methods

Organizational Development and Chance

  • Organisational Development
  • Alternative Interventions
  • Process of Change
  • Change Agents: Roles and Competencies
  • Institution Building

Download Study Materials

Organizational Development and Change Notes PDFDownload Links
Understanding OrganisationsDownload
Organisational DesignDownload
Approaches to Work DesignDownload
Organizational AnalysisDownload
Organisational Development and ChaneDownload

Recommended Books

  • Organizational Desing, Development and Change
  • IGNOU MS Organisational Change and Development
  • Organizational change
  • Reframing Organisations

 Here, we have provided the links containing the study materials, which will help you study and prepare for your MBA Management of Machines and Materials 2020 edition examinations. Referring to the connections we’ve provided below and the links containing the study materials in PDF format, and the list of recommended books that we’ve provided below, you will be able to ace your examinations. We have also provided you with further details that will allow you to do well in your exams and learn more. These study materials help you understand the concepts and everything quickly and creates a better space for you to work on. These study materials give you the best resources to study from.

Book TitleManagement of Machines and Materials
CourseMBA
LanguageEnglish
Year1st Year
Available inPDF, eBook Format
Edition2020
Similar BooksFood Processing Operations: Managements, Machines, & Materials Management of Machines and Materials Advances in Design, Simulation, and Manufacturing IGNOU MBA Management of Machines and Materials
Important TopicsOperations Management Facilities Planning Work and Job Design Operations Planning and Control Value Engineering and Quality Assurance Materials Management

Important Topics

  • Operations Planning and Control
  • Value Engineering and Quality Assurance
  • Materials Management
  • Operations Management
  • Facilities Planning
  • Work and Job Design

Unit wise Topics

Operations Management

  • Operations Management: An Overview

Facilities Planning

  • Product Selection
  • Process Selection
  • Facilities Location
  • Facilities Layout and Materials Handling
  • Capacity Planning

Work and Job Design

  • Work Design
  • Job Design

Operations Planning and Control

  • Planning and Control for Mass Production
  • Planning and Control for Batch Production
  • Planning and Control for Job Shop Production
  • Planning and Control of Projects
  • Maintenance Management

Value Engineering and Quality Assurance

  • Value Engineering
  • Quality Assurance

Materials Management

  • Purchase System and Procedure
  • Inventory Management
  • Stores Management
  • Standardization, Codification, and Variety Reduction
  • Waste Management

Download Study Materials

Management of Machines and Materials NotesDownload Links
Operations ManagementDownload
Facilities PlanningDownload
Work and Job DesignDownload
Operations Planning and ControlDownload
Value Engineering and Quality AssuranceDownload
Materials ManagementDownload

Recommended Books

  • Advances in Design, Simulation, and Manufacturing
  • IGNOU MBA Management of Machines and Materials
  • Food Processing Operations: Managements, Machines, & Materials
  • Management of Machines and Materials

Here, we have provided the links containing the study materials, which will help you study and prepare for your MBA Global Marketing Management 2020 edition examinations. Referring to the connections we’ve provided below and the links containing the study materials in PDF format, and the list of recommended books that we’ve provided below, you will be able to ace your examinations. We have also provided you with further details that will allow you to do well in your exams and learn more. These study materials help you understand the concepts and everything quickly and creates a better space for you to work on. These study materials give you the best resources to study from.

Global Marketing Management

Designed to train students on marketing management in the international scenario, this enables students to appreciate the nuances involved in global marketing and develop strategies for the dynamic markets. Global marketing can be defined as “Marketing on a worldwide scale reconciling or taking commercial advantage of global operational differences, similarities, and opportunities to meet global objectives.”

Download Study Materials

Global marketing management pdf Ebook free downloadDownload
Global marketing management Text BookDownload
global marketing pptDownload
Global marketing management question paper for mbaDownload
Global Marketing Management    lecture notesDownload

Recommended Books

  •  Micheal R.Czinkota and IIkka A.Ronkainen, GLOBAL MARKETING, CENGAGE Learning, 2007
  • Philip R.Cateora and John L.Graham, INTERNATIONAL MARKETING, Irwin McGraw-HilL
  • R. Srinivasan, INTERNATIONAL MARKETING, Prentice-Hall India Pvt. Ltd, New Delhi, 2008
  • Terpstra & Sarathy, INTERNATIONAL MARKETING, Thomson Press002
  • Daniels, Raderbaugh & Sulliva, GLOBALIZATION, AND BUSINESS, Prentice-Hall India,
  • Kiefer Lee & Steve Carter, GLOBAL MARKETING MANAGEMENT, OU Press, 2009
  • Masaaki & Helsen, GLOBAL MARKETING MANAGEMENT, John Willey & sons Inc, 2004

Syllabus

Unit – I

The international marketing environment – Political and legal systems – Multilateral and Geographical Groupings – Culture and Business Customs – Economic and Financial dimensions.

Unit – II

Understanding the global consumer market – Scope and challenges of international marketing – Assessing international market opportunities – Marketing Research.

Unit – III

International marketing management – Planning and organization – Market entry strategies – Export, joint ventures, and direct investments.

Unit – IV

Global product management – standardization vs. differentiation – Product planning and development – Marketing industrial products and services globally – Pricing for international markets.

Unit – V

Global logistics management – International distribution systems – Global advertising and promotional strategies – Sales management – Developing marketing strategies and programs for international markets.

Important Questions

  • Distinguish between indirect and direct marketing channels in the international market.
  •  What is the basic marketing strategy of Gold’s Gym?
  •  In what ways is a relationship perspective important to the success of Gold’s Gym?
  • What do future marketing environment trends you think represent opportunities or threats to the success of Gold’s Gym?
  • What are the factors influencing globalization of services?
  •  What are the challenges in the global market?
  • Explain the process of marketing communication in an international context.
  • What are the factors influencing the success of a global service firm?
  • What aspects of the marketing environment in Russia made it difficult to open Gold’s Gym?
  • What was the reason for the very poor response for the second batch of the product?
  •  Why Mr. Pratap failed in this project?
  • Define services. What are the characteristics of services?
  • Examine the factors influencing the decisions for having a standardized vis-à-vis customized advertisement with suitable examples. Which one would you prefer and why?
  •  Explain the criteria for selection of channel members in international markets
  • There is a recent trend that Indian firms are becoming multinationals. Indicate possible changes in strategic marketing behavior they should follow for smooth sailing in the global market.
  • A medium-sized Indian beauty products firm is facing international competition for the first time as its government opens up its national market to foreign competitors and What are its competitive options?
  • What are the reasons for the highly positive response to the first batch of products?

Here, we have provided the links containing the study materials, which will help you study and prepare for your MBA Finance Notes All Semester 2020 edition examinations. Referring to the connections we’ve provided below and the links containing the study materials in PDF format, and the list of recommended books that we’ve provided below, you will be able to ace your examinations. We have also provided you with further details that will allow you to do well in your exams and learn more. These study materials help you understand the concepts and everything quickly and creates a better space for you to work on. These study materials give you the best resources to study from.

Download MBA Finance Notes All Semester

MBA First Year (Semester 1 & Semester II)
Organizational BehaviourDownload
Quantitative MethodsDownload
Managerial EconomicsDownload
Financial AccountingDownload
Marketing ManagementDownload
Human Resource ManagementDownload
Business CommunicationDownload
Information Technology ManagementDownload
 Organization Effectiveness and ChangeDownload
Management ScienceDownload
Economic Environment of BusinessDownload
Financial ManagementDownload
Management AccountingDownload
Production and Operations ManagementDownload
Marketing ResearchDownload
Management of Information SystemDownload
Semester III
Business Ethics & Corporate Social ResponsibilityDownload
Strategic AnalysisDownload
Legal Environment of BusinessDownload
Semester IV
Strategic ManagementDownload
International Business EnvironmentDownload
List Of Elective Subjects  Download Links
Quantitative Analysis of Financial DecisionsDownload
Security AnalysisDownload
Investment ManagementDownload
Portfolio ManagementDownload
International Financial ManagementDownload
Management of Financial ServicesDownload
Management Control SystemDownload
Financial DerivativesDownload
Project Planning, Analysis & ManagementDownload
Financial ReportingDownload

Recommended Books

  • Geetika, Ghosh, Choudhury, Managerial Economics, Tata McGraw Hill 2009
  • Gupta, G.S. Macroeconomics, Theory and Applications, Tata McGraw-Hill
  • Aczel A.D. and Sounderpandian J., “Complete Business Statistics”, Tata McGraw-Hill
  •  Levin R.I. and Rubin D.S., “Statistics for management”, Prentice Hall of India
  • Gary Dessler, “Human Resource Management”, Seventh Edition, Prentice-Hall of India
  • James A O’Brien, “Management Information Systems”, Tata McGraw Hill.
  • VSP Rao, Human Resource Management: Text and Cases, First edition, Excel Books
  • Bateman Snell, Management: Competing in the new era, McGraw-Hill Irwin, 2002.
  •  Chandan J.S., Management Concepts, and Strategies, Vikas Publishing House, 2002.
  • Hellriegel, Jackson, and Slocum, Management: A Competency-Based Approach, South Western, 9th edition, 2002.
  • Koontz, Essentials of Management, Tata McGraw-Hill, 5th Edition, 2001.
  • Hellriegel, Slocum, and Woodman, Organisational Behavior, South-Western, Thomson Learning, 9th edition, 2001
  • Stephen P.Robins, Organisational Behavior, Prentice Hall of India, 9th edition, 2001

Here, we have provided the links containing the study materials, which will help you study and prepare for your MBA Financial Derivatives 2020 edition examinations. Referring to the connections we’ve provided below and the links containing the study materials in PDF format, and the list of recommended books that we’ve provided below, you will be able to ace your examinations. We have also provided you with further details that will allow you to do well in your exams and learn more. These study materials help you understand the concepts and everything quickly and creates a better space for you to work on. These study materials give you the best resources to study from.

Download MBA Financial Derivatives

Financial Derivatives john c hull pdfDownload
Financial Derivatives book pdfDownload
Financial Derivatives Notes PdfDownload
Financial Derivatives Question PaperDownload
Financial Derivatives Lecture NotesDownload
 Financial Derivatives PPT Download

Recommended Books

  • Gastineau, G. L., D. J. Smith, and R. Todd. Risk Management, Derivatives, and Financial
    Analysis under SFAS No. 133. The Research Foundation of AIMR and Blackwell Series in
    Finance, 2001.
  • Hull, J., ‘‘OTC Derivatives and Central Clearing: Can All Transactions Be Cleared,’’ Financial
    Stability Review, 14 (July 2010): 71–80.
  • Jones, F. J., and R. J. Teweles. In: The Futures Game, edited by B. Warwick, 3rd edn. New York:
    McGraw-Hill, 1998.
  • Jorion, P. ‘‘Risk Management Lessons from Long-Term Capital Management,’’ European Financial Management, 6, 3 (September 2000): 277–300.
  • Kawaller, I. G., and P. D. Koch. ‘‘Meeting the Highly Effective Expectation Criterion for Hedge Accounting,’’ Journal of Derivatives, 7, 4 (Summer 2000): 79–87.
  • Lowenstein, R. When Genius Failed: The Rise and Fall of Long-Term Capital Management. New York: Random House, 2000.
  • Hull, JC, Options, Futures, and Other Derivatives
  • Stulz, RM, Risk Management & Derivatives, INDIA EDITION, CENGAGE LEARNING
  • Gupta S.L., FINANCIAL DERIVATIVES THEORY, CONCEPTS AND PROBLEMS PHI, Delhi, Kumar S.S.S. FINANCIAL DERIVATIVES, PHI, New Delhi, 2007
  • Chance, Don M: DERIVATIVES and Risk Management Basics, Cengage Learning, Delhi.
  •  Stulz M. Rene, RISK MANAGEMENT & DERIVATIVES, Cengage Learning, New Delhi.
  • Chancellor, E. Devil Take the Hindmost—A History of Financial Speculation. New York: Farra
    Straus Giroux, 2000.
  • Merton, R. C. ‘‘Finance Theory and Future Trends: The Shift to Integration,’’ Risk, 12, 7 (July 1999): 48–51.
  • Miller, M. H. ‘‘Financial Innovation: Achievements and Prospects,’’ Journal of Applied Corporate Finance, 4 (Winter 1992): 4–11.
  • Zingales, L., ‘‘Causes and Effects of the Lehman Bankruptcy,’’ Testimony before Committee on Oversight and Government Reform, United States House of Representatives, October 6, 2008.
  • Duffie, D., and H. Zhu. ‘‘Does a Central Clearing Counterparty Reduce Counterparty Risk?’’
    Working Paper, Stanford University, 2010.

Syllabus

Unit – I

Derivatives – Features of a Financial Derivative – Types of Financial Derivatives – Basic Financial derivatives – History of Derivatives Markets – Uses of Derivatives – Critiques of Derivatives – Forward Market: Pricing and Trading Mechanism Forward Contract concept – Features of forwarding Contract  Classification of Forwarding Contracts – Forward Trading Mechanism – Forward Prices Vs Future Prices.

Unit – II

Options and Swaps – Concept of Options – Types of options – Option Valuation – Option Positions Naked and Covered Option – Underlying Assets in Exchange-traded Options – Determinants of Option Prices – Binomial Option Pricing Model – Black-Scholes Option Pricing – Basic Principles of Option Trading – SWAP: Concept, Evaluation and Features of Swap – Types of Financial Swaps – Interest Rate Swaps – Currency Swap – DebtEquity Swap.

Unit – III

Futures – Financial Futures Contracts – Types of Financial Futures Contract – Evolution of Futures Market in India – Traders in Futures Market in India – Functions and Growth of Futures Markets – Futures Market Trading Mechanism – Specification of
the Future Contract – Clearing House – Operation of Margins – Settlement – Theories of Future prices – Future prices and Risk Aversion – Forward Contract Vs. Futures Contracts.

Unit – IV

Hedging and Stock Index Futures – Concepts – Perfect Hedging Model – Basic Long and Short Hedges – Cross Hedging – Basis Risk and Hedging – Basis Risk Vs Price Risk – Hedging Effectiveness – Devising a Hedging Strategy – Hedging Objectives – Management of Hedge – Concept of Stock Index – Stock Index Futures – Stock Index Futures as a Portfolio management Tool –Speculation and Stock Index Futures – Stock Index Futures Trading in Indian Stock Market.

Unit – V

Financial Derivatives Market in India – Need for Derivatives – Evolution of Derivatives in India – Major Recommendations of Dr. L.C. Gupta Committee – Equity Derivatives – Strengthening of Cash Market – Benefits of Derivatives in India – Categories of Derivatives Traded in India – Derivatives Trading at NSE/BSE Eligibility of Stocks – Emerging Structure of Derivatives Markets in India -Regulation of Financial Derivatives in India – Structure of the Market – Trading systems – Badla system in Indian Stock Market – Regulatory Instruments.

Important Questions

  • Define the forward contract. Also, discuss the features of the forward contract.
  • Compare and contrast between forwarding contracts and futures contracts with suitable examples.
  • Write a detailed note on the classification of forwarding contracts with examples.
  • Define forward contract and discuss the trading mechanism of forwarding market
  • What do you understand by parallel loans? Explain with an example.
  •  Describe features of an interest rate swap.
  • Explain the value of the interest rate swap.
  • How would you convert a floating rate liability into a fixed rate liability using swap? Draw a schematic diagram to explain your answer.
  •  If an enterprise has invested funds in securities providing a floating rate of income,
  • what risk does it face? How would you hedge such risk using an interest rate swap?
  • What are the problems in arranging a swap and how are they overcome by swap intermediary/bank?
  • Explain hedging of fixed rate and floating rate loans using swap.
  • What is a currency swap and how is it different operationally from an interest rate swap?
  • Currency swaps can be used to convert assets/liabilities from one currency to another. Explain with a suitable example.
  • How are currency swaps and interest rate swaps used for reducing cost?
  • Explain the term ‘financial derivative’. What are its important features?
  • Explain the different types of financial derivatives along with their features in brief.
  • Bring out the historical development of financial derivatives.
  • What are warrants and convertible securities? Also, explain the critiques of derivatives with suitable examples.
  •  Compare and contrast between forward, futures, options, and swaps.
  • Write short notes on:
    a. Forward contracting
    b. Swaps and their features
    c. Options and their types
  •  Write a detailed note on the uses of financial derivatives.

 Here, we have provided the links containing the study materials, which will help you study and prepare for your MBA Customer Relationship Management 2020 edition examinations. Referring to the connections we’ve provided below and the links containing the study materials in PDF format, and the list of recommended books that we’ve provided below, you will be able to ace your examinations. We have also provided you with further details that will allow you to do well in your exams and learn more. These study materials help you understand the concepts and everything quickly and creates a better space for you to work on. These study materials give you the best resources to study from.

Download MBA Customer Relationship Management Study Materials

Customer Relationship Management pdf Ebook free downloadDownload
Customer Relationship Management pdf fileDownload
CRM lecture notesDownload
CRM Question Paper pdfDownload
Customer Relationship Management Text BookDownload
 Customer Relationship Management PPT Download

Recommended Books

  • Jagdish Seth, et al: CRM
  • Jill Dyche: THE CRM HANDBOOK: A BUSINESS GUIDE TO CRM, Addison Wesley Information technology Series.
  • Kristin L. Anderson & Carol J Kerr: CRM
  • Lita van Wel and Lamb’s Royakkers, ETHICAL ISSUES IN WEB DATA MINING, ETHICS AND INFORMATION TECHNOLOGY 6: 129–140, 2004., Kluwer Academic Publishers, Netherlands
  • Mark Sweiger, Mark R. Madsen, Jimmy Langston, Howard Lombard, CLICKSTREAM DATA WAREHOUSING, Wiley Computer Publishing, Singapore.
  • Michael J. A. Berry, Gordon S. Linoff, DATA MINING TECHNIQUES: FOR MARKETING, SALES, AND CRM, Wiley Computer Publishing, Singapore.
  • Michael J. A. Berry, Gordon S. Linoff, MASTERING DATA MINING: THE ART AND SCIENCE OF CRM, Wiley Computer Publishing, Singapore.
  • Patrica 13. Ramaswamy, et al: HARVARD BUSINESS REVIEW ON CRM
  • Paul Greenberg: CRM AT THE SPEED OF LIGHT: CAPTURING AND KEEPING CUSTOMERS IN INTERNET REAL TIME
  • Ralph Kimball, Margy Ross, THE DATA WAREHOUSE TOOL KIT, Wiley Computer Publishing, Singapore.
  • Stanley A.Brown: CRM, John Wiley & Sons, Canada, Ltd.
  • Alok Kumar Rai, CRM CONCEPT & CASES, Prentice Hall of India Private Limited, New Delhi. 2011
  • S. Shanmugasundaram, CRM, Prentice Hall of India Private Limited, New Delhi, 2008
  • Kaushik Mukherjee, CRM, Prentice Hall of India Private Limited, New Delhi, 2008
  • Jagdish Seth, et al,CRM
  • V. Kumar & Werner J.,CRM, Willey India, 2008
  • Bcrnd H Schmitt: CUSTOMER EXPERIENCE MANAGEMENT: A Revolutionary Approach To Connecting With Your Customers.
  • Gordon S. Linoff, Michael J. A. Berry, MINING THE WEB: TRANSFORMING CUSTOMER DATA, Wiley Computer Publishing, Singapore.

Syllabus

Unit – I

CRM concepts – Acquiring customers, – Customer loyalty and optimizing customer relationships – CRM defined – success factors, the three levels of Service/ Sales Profiling – Service Level Agreements (SLAs), creating and managing effective SLAs.

Unit – II

CRM in Marketing – One-to-one Relationship Marketing – Cross Selling & Up Selling – Customer Retention, Behaviour Prediction – Customer Profitability & Value Modeling, – Channel Optimization – Event-based marketing. – CRM and Customer Service – The Call Centre, Call Scripting – Customer Satisfaction Measurement.

Unit – III

Sales Force Automation – Sales Process, Activity, Contact- Lead and Knowledge Management – Field Force Automation. – CRM links in e-Business – E-Commerce and Customer Relationships on the Internet – Enterprise Resource Planning (ERP), – Supply Chain Management (SCM), – Supplier Relationship Management (SRM), – Partner Relationship Management (PRM).

Unit – IV

Analytical CRM – Managing and sharing customer data – Customer information databases – Ethics and legalities of data use – Data Warehousing and Data Mining concepts – Data analysis – Market Basket Analysis (MBA), Clickstream Analysis, Personalization, and Collaborative Filtering.

Unit – V

CRM Implementation – Defining success factors – Preparing a business plan requirements, justification and processes. – Choosing CRM tools – Defining functionalities – Homegrown versus out-sourced approaches – Managing customer relationships – conflict, complacency, Resetting the CRM strategy. Selling CRM internally – CRM development Team – Scoping and prioritizing -Development and delivery – Measurement.

Important Questions

  • Elaborate in detail the job roles that participate in CRM development.
  •  What is the purpose of measuring Customer Relationship Management?
  •  Explain in detail the CRM Measurement frameworks.
  •  Write short notes on Customer Value Analysis.
  • Briefly, highlight the relation of Balanced Scorecards in CRM.
  •  What are the attributes of a different CRM Measurement Framework?
  • Explain in detail the complexity of CRM Measurement
  • Briefly, explain prioritizing in CRM.
  •  Who should scope a CRM Project?
  •  Elaborate in detail the CRM Development success metrics.
  • Explain in detail planning, construction, and deployment in a CRM project.
  • Briefly, explain CRM delivery system.
  • Elaborate in detail the CRM program timeline.
  • How do you plan for CRM success?
  • “Garbage in, garbage out”, Explain.
  •  Explain in detail the CRM team.